We accept returns of items in their original condition within 5 days of the delivery date. Customers are responsible for return shipping fees. Shipping costs are non-refundable. Please contact us at firstname.lastname@example.org to approve a return. Items must be sent back within 10 days of the return submission. If items have not been mailed back in that period, the return will be voided. In most cases, refunds will be processed within 7 business days of receiving the returned items.